How do we ship?
We ship with DHL or GLS. It is not possible to ship every item with all shipping companies, so we choose the cheapest option and the best shipping partner for each order. For larger amounts and volumes we arrange a freight forwarder.
Shipping of bulky goods
Please ask for an individual offer with the shipping costs.
How long does it take?
Once an order is received it is processed immediately. The goods will be delivered (when the item is in stock) within 1-7 working days, depending on the country of the destination. On average the delivery takes place within 1-4 working days on reception of the order. Goods which need to be produced will take an additional 2-5 working days.
Shipping costs?
You only pay the actual costs that the shipping companies charge us for the delivery. We choose the fastest and most reliable shipping partner depending on your order and the destination. Our shipping partners charge an extra fee for oversized items, e.g. tables and yoga mat roll.
Customs
For deliveries outside the EU, in addition to the customs fees, there are additional customs handling fees charged by the shipping companies for the necessary paperwork. These are usually between 20 and 35 € (depending on the value of the goods).
Please note:
in spite of all precautions, it can happen that goods are damaged in transit. If this happens we will of course replace the damaged item, free of cost.
Please follow these steps:
Damage incurred during shipping should be claimed immediately upon reception of goods. Please have this confirmed and signed by the shipper when you receive the goods. Bodynova should be informed immediately about any damages or problems with the delivery.
If you would like to return goods you have ordered, please inform us beforehand by email, fax or telephone.
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Sorry, we don't ship Oakworks products to Switzerland, as they have their own Oakworks representantive.
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Thank you!