The current situation with COVID-19 is constantly changing and needs to be reassessed every day. This can lead to uncertainty for many people. We would like to share with you how we are dealing with the situation here at Bodynova.
At the moment it is our highest priority to protect the health of our employees and our customers and to do our part to help contain the spread of the virus.
How we deal with the situation
We have reduced the presence of our employees by working in alternating shifts and home office. Our customer serviceis still available by e-mail. As we are fewer people for the telephones, we kindly ask you not to call, but to send us an email. In urgent cases, our telephone hours are from 10 am to 4 pm.
Opening hours and shopping in the Cologne Store
We are complying with the government's recommendations and resolutions and are taking the following measures:
Our Cologne Store will remain closed for the duration of the lockdown.
Collection of goods ordered online is possible under certain conditions (see section "Click & Collect").
Once the Cologne Store reopens, opening hours will be as follows:
Tuesdays to Fridays from 10am - 6pm and Saturdays from 10am - 4pm.
Under the required hygiene measures, social distancing, wearing of masks and a maximum number of customers in the store, you will be able to buy or pick up desired items from us. Unfortunately, it is not possible for the moment to test the items in our store.
Click & Collect from 7 Jan.: Pick up your online orders in the store
During the lockdown, you can still order items online. Orders more than 29 EUR we will send them to you free of charge (excluding oversized items and goods that need to be shipped with a freight forwarder). Alternatively, you can choose the shipping option "Pick up in store". We will then prepare your order for pick up and once it is ready you can collect it directly from our Cologne store (and no longer from the warehouse as before).
Important: As soon as your order is ready, we will send you an e-mail with the information that it is ready for collection - please wait for this e-mail before you come!
The order can be picked up contactless in our Cologne store on Aachenerstrasse. Upon presentation of the invoice, you can pick up your order Mondays to Fridays from 10 am - 6 pm and Saturdays from 10 am - 2 pm. Please note that the goods cannot be paid for on site and that no consultation can take place.
Online shop and delivery times
Our online shop bodynova.de is still open for you and we do our best to keep our regular delivery times. However, at the moment it can happen that deliveries are delayed with our shipping service providers and especially for bulky goods. Unfortunately we have no influence on this and ask for your understanding.
Attention: Shipping to Great Britain and Ireland is not possible until further notice.
Since 21.12.2020, traffic to the British Isles has been stopped due to a new variant of the coronavirus currently spreading in the UK. In order to prevent further spread towards continental Europe, all transport connections between the British Isles and mainland Europe have been stopped. Therefore, it is unfortunately not possible for us to send deliveries to Great Britain and Ireland until further notice.
Take good care of yourself and your loved ones
Especially in times like these, it is important to take care of yourself and your loved ones and to support each other. Let us use this time to focus on the essentials and the important things in life.
We firmly believe that we will get through this situation in solidarity and togetherness!
Take care of yourselves and each other.
Your Bodynova Team & bodhifamil