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+49 - (0)221 - 35 66 35 0

Mon. - Fri.: 9 am - 5 pm


Mo-Fr.: 10-17Uhr

Right of Withdrawal

30-day Right of Cancellation

By law, consumers have a right of cancellation. A consumer is every natural person who enters into a legal transaction for a purpose that is outside his trade, business or profession. (Sec. 13 of the German Civil Code)

You have the right to cancel this contract without any grounds within 30 days. The cancellation period is thirty days from the date you or a third person, named by you, other than the carrier, have respectively received the final item of the order (on partial deliveries, the last delivery).

To exercise the right of cancellation, you have to notify us:
Bodynova GmbH · Aachener Strasse 326-328 · 50933 Köln, Email: service@bodynova.de Fax: +49-221-356635-20
by means of a clear statement (e.g. a letter, a telefax or an email) on your decision to cancel the contract. To exercise the right of cancellation within the stipulated period, it is sufficient that you send the information about your decision to cancel he contract within the cancellation period.

Consequences of cancellation

In the event that you cancel the contract, we have to refund all payments which we have received from you including the delivery costs (except for ­additional costs arising from your choice of a different type delivery than the affordable standard delivery which we offer), immediately, not later than within fourteen days from the day on which your notification of cancellation of this contract has been received by us. We use the same means of payment that you used for the original transaction, unless something expressly different has been agreed upon with you; you will never be charged a fee for this ­refund. We can refuse the refund until we have received the returned goods or until you have furnished proof that you have sent the goods back to us, depending on whichever takes place first. You must return or transfer the goods to us immediately, within thirty days of the day on which you have notified us of the cancellation of this contract. We reserve the right to withhold the reimbursement until we have received the goods or the proof of shipment there of, whichever is earliest. The goods must be returned, at the latest, within thirty days.The thirty days begin on the day you inform us of your right of cancellation. The time limit has been met when the goods are sent before the thirty day time period has expired.

Goods delivered with a parcel service: you have to bear the costs of returning the goods. Goods delivered by a freight forwarder: we will pick up the goods and the costs of the return shipping will be paid by you. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, ­properties and function of the goods.

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts for the supply of goods which are not ­ pre-fabricated and the production of which is subject to the consumer's individual choice or ­specification or which is clearly tailored to the consumer's personal needs.

The right of cancellation does not apply to:

- the delivery of sealed goods which, for health and hygiene reasons, cannot be returned once the packaging of the goods has been opened
- the delivery of sound and video recordings in a sealed package once the packaging of the goods has been opened

Our return shipping service

We would be happy to help you find the cheapest solution for the return delivery. Upon request we can send you a return shipping label, for the same low cost as the original shipping costs. This is in most cases cheaper than if you were to arrange the shipping yourself. Of course you can also send it with the shipping company of your choice and pay for the ensuing costs.

Our complete Terms and Conditions you can see on our website. Your Bodynova GmbH · Aachener Strasse 326-328 · 50933 Köln Bodynova GmbH handles all returns for Bodynova SARL, 67000 Strasbourg as well.

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